FREQUENTLY ASKED QUESTIONS
Q: Who do I contact if my tap water is rusty or contaminated?
A: The WWTP does not supply water to your home. You need to contact the Cleveland Water Department at 216-664-3060.
Q: Who do I contact if dirty water is coming up in my sink, bath tub, utility sink?
A: Contact the WWTP at 440-777-1881.
A: First try pouring soapy water or bleach water down the drain. If that does not resolve the problem, call the WWTP at 440-777-1881.
Q: What should I do if water is coming up around the base of my toilet?
A: Call a plumber. It is possible the wax sealing ring needs to be replaced.
Q: What should I do if I have water coming up by my basement sump pump or crock?
A: First, make sure the power is on and the sump pump is working properly and/or call a plumber. If this occurs during a storm event call the Service Department at 777-8000 during business hours or contact the Wastewater Treatment Plant at 440-777-1881 after hours and on weekends.
Anyone experiencing a sanitary back-up or standing water in sinks, bathtub or show can call the WWTP at 440-777-1881 any time of the day or night. Please note: E-mails are only viewed on weekdays. The sanitary sewer crew will determine if the main and lateral to your test tee is clear. You will need to contact a plumber to clear your drain pipes of any blockage from your test tee or cleanout to your house.