Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits offered by the City of North Olmsted.

The complaint should be in writing and contain information regarding the alleged discrimination as well as the specific location of the alleged violation.  The complaint should contain the name, address and phone number of the individual initiating the complaint. Alternative formats for filing a grievance, such as personal interviews or tape recordings, will be available upon request for persons with disabilities.  Click here for a Grievance Form for use in filing a complaint.

The complaint should be submitted by the individual or his designee as soon as possible, but no later than 60 days following the incident to the ADA Coordinator.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the issue and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and when appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of North Olmsted on the matter and options for resolution of the complaint.

If such response does not satisfactorily resolve the issue, the complainant or his designee may file an appeal within 15 calendar days of receiving the response to the Mayor or his designee. The Mayor or his designee will attempt to meet with the complainant within 15 calendar days of receiving the appeal. Within 15 calendar days of the meeting, the Mayor or his designee will respond in writing or in a format accessible to the complainant, with a final resolution of the complaint.