COVID-19 Impacts and City Response

The City of North Olmsted is taking all necessary measures to be in compliance with state and federal mandates to reduce the spread of infection. We are adapting our City operations and taking every precaution to protect our residents and employees.

General Updates


Ohio is distributing the safe, effective COVID-19 vaccine statewide to those who choose to be vaccinated. Visit for more information about the vaccine and where to get one.

Quarantine Guidance

The CDC provided new quarantine guidance for those who have been exposed to COVID-19, but are not showing symptoms: 10- day quarantine that does not require testing, provided that there are no symptoms; 7-day quarantine if test results are negative, provided that there are no symptoms.

Ohio CareLine

This service provides confidential support in times of personal or family crisis when individuals may be struggling to cope. Behavioral health professionals staff the CareLine 24 hours a day, 7 days a week. Call 1-800-720-9616.

Ohio Crisis Text Line

Those coping with a stressful situation can receive confidential services by texting “4hope” to 741-741. Available 24 hours a day, 7 days a week.

Municipal Services

City Hall

City Hall is open to the public during normal business hours. Masks are required for unvaccinated individuals and will be provided for visitors who do not have one. While accommodating walk-in traffic, city staff will continue to offer direct assistance by phone and email. These virtual service options are highly encouraged. Please contact us at (440) 777-8000 and we will do our best to handle all questions and requests for service. Visit our homepage at and click on Departments for a listing of all departments where you will find phone numbers as well as an online contact form that can be submitted electronically.

Building Permits & Inspections

Procedures to make online applications for building permits have been created. Inspections are still required to comply with the RCO (Residential Code of Ohio) or OBC (Ohio Building Code), however, some may now be completed by remote methods other than in-person, such as through photography, videography or third person approved special inspector. Detailed information on these new procedures can be found online at

Mayor’s Court

Mayor’s Court is held at City Hall. The following precautionary measures are in place:

  • Only defendants and/or attorney will be admitted.
  • Facial masks and health screening is mandatory.
  • A limited number of individuals will be permitted in the building at a time.
  • All fines and costs are due following the hearing. North Olmsted Mayor’s court does not have payment plans.

To obtain a continuance of your case, please contact the Mayor’s Court office at (440) 716-4156 for instructions. Those persons cited may waive their right to attend court and pay their citation in person, by check or money order mailed to City Hall, utilizing the payment drop box at the Police Department or payment online at

Social Services

North Olmsted Senior Center

The North Olmsted Senior Center reopened to the public on June 2. It is with the health and safety of all in mind that we remain cautious to prevent the spread of the COVID-19 virus. Please review our new guidelines here.

Staff is always available to assist senior citizens in need by phone or email. Sign up for our e-newsletters to access our new virtual programming. Meal service is available for qualified North Olmsted seniors only; pre-registration is required. Contact the Senior Center at (440) 777-8100 for more information. Additional information about senior services and guidelines for reopening can be found at

Oxcart Pantry

The Oxcart Pantry continues to provide food assistance for residents in need; however, the building is closed to the public until further notice. All service requests must be made by phone at (440) 716-4165. Voicemails will be returned as soon as possible. They are distributing by appointment only on Wednesday afternoons using a drive-through procedure. We will not accept walk-in service requests. Financial donations can be made online and will be used to purchase food through the Greater Cleveland Food Bank. Persons in need may also contact First Call for Help at 211 for other assistance.

Community Diversion Program/Juvenile Traffic Intervention Program

Hearings for the Community Diversion Program and Juvenile Traffic Intervention Program are being conducted via virtual meeting. If you have questions about your case, please contact Youth and Family Services by phone at (440) 716-4166.

Parks, Recreation and Events

North Olmsted Recreation Center

The Recreation Center is open and group exercise classes have resumed. Read the fitness center guidelines, which are in place for a smart and safe return to recreation. Impacted memberships will be extended.

Springvale Golf Course

Springvale Golf Course is open for golf. Hours are sunrise to sunset, weather permitting. The golf course is operating under state-mandated precautions to ensure the safety of golfers and staff. Golfers are required to practice social distancing and congregating before or after rounds is not permitted. Masks are MANDATORY when golfers interact with staff or other golfers – during check in, grabbing a cart, riding with another person from another household, in the restrooms or under the pavilion – everyone is required to wear a mask. Golfers that can maintain 6 feet of distance from any person from another household while on the golf course are permitted to remove masks. Credit card payments are requested. Check in and payment are at the outdoor pavilion. Limited concessions are available including sausages, hot dogs, drinks and prepackaged snacks.

Small Business Resources

In addition to the strain on our healthcare system, the COVID-19 pandemic has significantly impacted many small businesses. Learn about some of the local, state and federal resources for relief here.


Resident Resources

Rent Assistance

The Ohio Development Services Agency is now distributing $100 million in federal funding to help low-income Ohioans who do not own their own home pay their rent, water, sewer, wastewater, electric, gas, oil and/or trash removal bills. Ohioans can apply for assistance with outstanding balances dating back to March 13, 2020, assistance for future rent/utility payments once back bills have been made current, and assistance for future rent and utility assistance for three months at a time. The funding, which was approved by the Ohio Controlling Board for distribution, will be divided among Ohio’s 47 Community Action Agencies. Ohioans can apply for assistance by contacting their local Community Action Agency. For more information, visit

Eligible Ohio households must:

  • Be at or below 80% of their county’s Area Median Income (varies by county and size of household);
  • Have experienced a financial hardship due to COVID-19; and
  • Demonstrate a risk of experiencing homelessness or housing instability.

Utility Assistance

CHN Housing Partners has programs to help residents with utility and rent. Visit their website for more information.

last updated February 10, 2021

5200 Dover Center Road
North Olmsted, OH 44070

City Hall Hours | Weekdays 8:00 AM to 4:30 PM

(440) 777-8000

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