COVID-19 Impacts and City Response

The City of North Olmsted is taking all necessary measures to be in compliance with state and federal mandates to reduce the spread of infection. We are adapting our City operations and taking every precaution to protect our residents and employees.

Emergency Services

Our Police Department, Fire Department and Dispatch Center remain fully staffed and operating as usual to serve the needs of the City. If you have mild flu like symptoms or have potentially been exposed to someone with COVID-19, please do not call 911. Immediately call your doctor for guidance. A doctor’s prescription is required for COVID-19 testing at drive-through testing facilities or else you will be turned away. Emergency 911 services should only be utilized for a true medical emergency such as shortness of breath, difficulty breathing, chest pain, stroke, unresponsive individuals, seizures, etc. Additional information can be found on the Center for Disease Control and Ohio Department of Health websites.

Municipal Services

City Hall

City Hall is open to the public by appointment only. Visitors are required to wear masks while on site. Masks will be provided for visitors who do not have one. Due to ongoing construction activities at the front entrance, City Hall reception has been temporarily relocated to the north end of the building. It is strongly recommended that you contact the department you need for assistance ahead of arriving at the building so you can be properly directed. While accommodating limited in-person appointments at City Hall, city staff will continue to offer direct assistance by phone and email. These virtual service options are highly encouraged. Please contact us at (440) 777-8000 and we will do our best to handle all questions and requests for service. Visit our homepage at and click on Departments for a listing of all departments where you will find phone numbers as well as an online contact form that can be submitted electronically.

Public meetings of City Council and boards and commissions are being held virtually via GoToMeeting. Meeting information is posted on the city calendar.

Building Permits & Inspections

Procedures to make online applications for building permits have been created. Inspections are still required to comply with the RCO (Residential Code of Ohio) or OBC (Ohio Building Code), however, some may now be completed by remote methods other than in-person, such as through photography, videography or third person approved special inspector. Detailed information on these new procedures can be found online at

Sidewalk Program

The 2020 Sidewalk Program has been delayed. Impacted property owners were mailed official correspondence from the city.

Mayor’s Court

As of September 3, North Olmsted Mayor’s Court will hold evening court sessions at the North Olmsted Community Cabin, located at 28114 Lorain Road, while city hall is under construction. The following precautionary measures are in place:

  • Only defendants and/or attorney will be admitted.
  • Facial masks and health screening is mandatory.
  • A limited number of individuals will be permitted in the building at a time.
  • All fines and costs are due following the hearing. North Olmsted Mayor’s court does not have payment plans.

To obtain a continuance of your case, please contact the Mayor’s Court office at (440) 716-4156 for instructions. Those persons cited may waive their right to attend court and pay their citation by check or money order mailed to City Hall, utilizing the payment drop box at the Police Department or payment online at

Social Services

North Olmsted Senior Center

The North Olmsted Senior Center reopened at reduced capacity beginning on Monday, September 28. However, developments related to the COVID-19 pandemic may impact the status of building operations. Staff will use the Ohio Public Health Advisory System to determine if and when conducting in person activities is safe. When Cuyahoga County is at a Level 1 (yellow) or Level 2 (orange) Public Emergency, the building will remain open at reduced capacity for limited activities at the posted hours. Should Cuyahoga County increase to a Level 3 (red) or Level 4 (purple) Public Emergency, the building will close for all in person activities.

Staff is always available to assist senior citizens in need by phone or email. Sign up for our e-newsletters to access our new virtual programming. Meal service is available for qualified North Olmsted seniors only; pre-registration is required. Contact the Senior Center at (440) 777-8100 for more information. Additional information about senior services and guidelines for reopening can be found at

Oxcart Pantry

The Oxcart Pantry continues to provide food assistance for residents in need; however, the building is closed to the public until further notice. All service requests must be made by phone at (440) 716-4165. Voicemails will be returned as soon as possible; please keep in mind we have limited office hours. We are distributing by appointment only on Wednesday afternoons using a drive-through procedure. We will not accept walk-in service requests. We are only accepting donations of cleaning products and personal hygiene items at this time, see our flyer for details. Financial donations can be made online and will be used to purchase food through the Greater Cleveland Food Bank. Persons in need may also contact First Call for Help at 211 for other assistance.

Community Diversion Program/Juvenile Traffic Intervention Program

Hearings for the Community Diversion Program and Juvenile Traffic Intervention Program are being conducted via virtual meeting. If you have questions about your case, please contact Youth and Family Services by phone at (440) 716-4166.

Parks, Recreation and Events

North Olmsted Recreation Center

On June 1, the fitness center at the Recreation Center reopened. Group exercise classes have also resumed. On June 15, the indoor and outdoor pool reopened. Read our fitness center guidelines, which will be in place for a smart and safe return to recreation. Impacted memberships will be extended.

Community Events

All city-sponsored community events have been cancelled until further notice.

Community Cabin

Community Cabin rentals through May have been cancelled with full refunds. Beginning May 1, 2020, new bookings made for future dates will be subject to the Community Cabin’s cancellation policy. Unless otherwise entitled to a full refund under this policy, renters wishing to cancel their bookings may only receive full refunds if the facility is closed by order of state or local health officials. All renters will be expected to adhere to guidelines limiting the size of group gatherings at the time of their events.

Springvale Golf Course

Springvale Golf Course is open for golf. Hours are sunrise to sunset, weather permitting. The golf course is operating under state-mandated precautions to ensure the safety of golfers and staff. Golfers are required to practice social distancing and congregating before or after rounds is not permitted. Masks are MANDATORY when golfers interact with staff or other golfers – during check in, grabbing a cart, riding with another person from another household, in the restrooms or under the pavilion – everyone is required to wear a mask. Golfers that can maintain 6 feet of distance from any person from another household while on the golf course are permitted to remove masks. Credit card payments are requested. Check in and payment are at the outdoor pavilion. Limited concessions are available including sausages, hot dogs, drinks and prepackaged snacks.

Small Business Resources

In addition to the strain on our healthcare system, the COVID-19 pandemic has significantly impacted many small businesses. Learn about some of the local, state and federal resources for relief here.


last updated October 15, 2020

5200 Dover Center Road
North Olmsted, OH 44070

City Hall Hours | Weekdays 8:00 AM to 4:30 PM

(440) 777-8000