FAQ

Q:  Who do I contact if my tap water is rusty or contaminated?
A:  The WWTP does not supply water to your home.  You need to contact the Cleveland Water Department at 216-664-3060.

Q:  Who do I contact if dirty water is coming up in my sink, bath tub, or utility sink?
A:  Contact the WWTP at 440-777-1881.

Q:  Who do I contact if I detect a “rotten egg” odor coming from my garage drain or another drain in my home?
A:  First try pouring soapy water or bleach water down the drain.  If that does not resolve the problem, call the WWTP at 440-777-1881.

Q:  What should I do if water is coming up around the base of my toilet?
A:  Call a plumber.  It is possible the wax sealing ring needs to be replaced.

Q: What should I do if I have water coming up by my basement sump pump or crock?
A:  First, make sure the power is on and the sump pump is working properly and/or call a plumber.  If this occurs during a storm event, call the Service Department at 440-716-4151 during business hours or contact the Waste Water Treatment Plant at 440-777-1881 after hours and on weekends.  

Anyone experiencing a sanitary back-up or standing water (water that does not drain) in a sink, bathtub or shower can call the WWTP at 440-777-1881 any time of the day or night.  Many times this is a localized blockage (one area of the house) and will need to be addressed by a private plumber, but we always encourage you to contact us first for advice. Please note: E-mails are only viewed on weekdays.

On a typical sewer call the collection system crew will, locate your inspection tee (most houses have one but not all), inspect the tee, and determine if the sewer main and/or lateral pipe is clear. If the blockage is within the public right of way, the wastewater staff will work with you to resolve the issue. If the problem is on private property, you may need to contact a plumber to clear your drain pipes of any blockage.